Terms of service.

1. About WebsiteBuildHouse

WebsiteBuildHouse is operated by Lewis Benavente, a UK sole trader trading as WebsiteBuildHouse.

Business correspondence address:
7 Willow Green
Caerleon
NP18 3EA
United Kingdom

You can contact WebsiteBuildHouse by email at websitebuildhouse@gmail.com or by WhatsApp at +44 7710 049050.

WebsiteBuildHouse is not VAT registered. VAT is therefore not added to the prices shown unless the business's tax status changes and you are told before entering into a contract.

2. When these terms apply

These terms apply when you use this website, send an enquiry, or enter into a contract for a WebsiteBuildHouse service. The services are primarily intended for businesses and people acting for business purposes.

A written quote, proposal, order summary or other written agreement may include extra or different project-specific terms. If there is a conflict, the project-specific written agreement takes priority for that project.

If you are acting as a consumer rather than for business purposes, nothing in these terms limits rights that the law gives you and that cannot be excluded.

3. Using this website

You may use this website for lawful purposes, including learning about WebsiteBuildHouse and making a genuine enquiry. You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with its operation, scrape it in a way that places an unreasonable load on the service, or use its content unlawfully.

The website and its general information may be updated without notice. Prices, availability and examples shown online are not a binding offer. A contract is formed only as described below.

4. Enquiries and forming a contract

Sending a form, email, direct message or WhatsApp message is an enquiry only. It does not create a contract and does not require either party to proceed.

A service contract is formed when both parties have agreed the written scope, price, timing assumptions and payment arrangement, and any required first payment has been received. WebsiteBuildHouse will confirm the agreed details in writing in a format you can keep.

Before agreement, you should check that the written scope contains the pages, functions, integrations, content responsibilities, revision allowance, delivery assumptions and ongoing services you expect.

5. Scope, changes and timing

WebsiteBuildHouse will provide the work described in the agreed written scope with reasonable care and skill and within the agreed time or, where no time has been agreed, within a reasonable time.

Target dates may need to change if the scope changes, required access, content, decisions, approvals or feedback are delayed, or an event genuinely outside WebsiteBuildHouse's reasonable control affects delivery. WebsiteBuildHouse will explain a material delay and provide a reasonable revised date. If WebsiteBuildHouse causes a material delay and then misses a reasonable revised date, you may end the affected service and receive any refund due for work not supplied, subject to the written agreement and any rights that apply by law.

Work outside the agreed scope, including extra pages, functions, integrations, revision rounds or substantial changes to approved work, may require a revised quote, added fee or new delivery date. WebsiteBuildHouse will explain and agree that change before carrying out chargeable extra work.

6. Your responsibilities

You are responsible for providing accurate instructions, timely feedback and the materials or access reasonably needed for the work. Unless copywriting, photography, branding or another content service is included in writing, you are responsible for supplying the final text, images, logos and other content.

You confirm that you have permission to use everything you supply and that it does not infringe another person's rights or break the law. You are responsible for checking factual claims, prices, professional statements, regulatory wording and other business information before approval or launch.

You must keep account credentials secure. Passwords and secret keys should be shared only through an agreed secure method, not ordinary email or an enquiry form.

7. Reviews and approval

The agreed package includes the number of revision rounds shown on the Pricing page or in your written scope. A revision round means one consolidated set of reasonable changes to the work presented for review. Unused revision time does not carry over unless agreed in writing.

When you approve a design, page, feature or launch version, WebsiteBuildHouse may rely on that approval. Later changes may be treated as extra work. Approval does not remove WebsiteBuildHouse's responsibility to correct a genuine fault covered by the agreed service.

8. Prices, invoices and payment

The price and payment schedule are confirmed before work begins. One-off and Growth website builds are normally paid 50% before work begins and 50% before launch or file transfer, unless the written agreement says otherwise. Managed Website plans and Care Plans use the published or agreed recurring price.

Invoices are payable by the due date shown. WebsiteBuildHouse may pause work or withhold launch, transfer or ongoing service if an undisputed payment is overdue, after giving reasonable notice and an opportunity to resolve the issue.

Third-party charges, including domain registration, platform subscriptions, transaction fees, premium software, licensed media or external services, are separate unless the written quote expressly includes them.

9. Managed Website plan

The Managed Website plan has a minimum six-month commitment unless your written agreement says otherwise. The setup fee, monthly fee and minimum total will be shown clearly before you agree to the plan.

You own your domain and the material you supply. While the plan is active and payments are up to date, WebsiteBuildHouse gives you a non-exclusive licence to use the live website for your business. The website's design and code are not transferred to you under the Managed Website plan.

After the minimum period, the plan continues monthly and may be cancelled on 30 days' notice. You may give that notice before the minimum period ends so that cancellation takes effect when the minimum period ends. You will not be required to remain for an additional month solely because notice was given before that date.

After the minimum period, you may request the one-time website transfer option at the price published or agreed at that time, subject to payment of all outstanding sums and any written transfer details agreed at the time.

10. One-Off and Growth websites

For a One-Off or Growth website bought outright, ownership of the final bespoke website files created for you transfers after full payment, subject to the rights described below. WebsiteBuildHouse may withhold file transfer or launch until the agreed amount is paid.

You retain ownership of material you supplied. WebsiteBuildHouse retains ownership of its pre-existing tools, reusable components, know-how, processes and any material identified as licensed rather than transferred. Third-party software, fonts, images and services remain subject to their own licence terms.

A One-Off Website currently includes 30 days of genuine fault correction after launch. This covers faults in the agreed delivered work, not new features, content changes, third-party changes or problems caused after handover. Any different support period will be stated in the written scope.

11. Care Plans and recurring services

Essential Care and Growth Care are rolling monthly services unless agreed otherwise. They may be cancelled with 30 days' notice. Managed Website plans include the care described for that plan and follow the Managed cancellation terms above.

Monthly update allowances cover small, reasonable changes that fit within the stated time. Unused time does not roll over unless agreed in writing. New pages, redesigns, complex integrations and other substantial work may require a separate quote.

Response times shown on the website are service targets, not guaranteed resolution times. WebsiteBuildHouse will communicate material service problems and act reasonably to restore or support the affected service.

12. Domains, hosting and third-party services

Domain, hosting, booking, payment, analytics, CRM, email and other third-party services are operated under their providers' terms. WebsiteBuildHouse does not control their availability, security decisions, pricing or future changes.

You are responsible for third-party charges unless the written agreement says otherwise. Where practical, important accounts such as your domain should be registered in or transferred to an account you control.

WebsiteBuildHouse is not responsible for a third-party failure it did not cause, but will provide the support included in your package and will take reasonable care when selecting, configuring or connecting services within the agreed scope.

13. Cancellation and ending a service

You may cancel in accordance with the plan or written agreement. WebsiteBuildHouse may end or suspend a service for a serious or repeated breach, unlawful or abusive use, non-payment, or a security risk, but will give reasonable notice where circumstances allow.

Fees for completed work, agreed third-party costs and work properly performed up to the end date remain payable. Any refund or cancellation charge will reflect the contract, the work and benefit already supplied, unavoidable committed costs and any rights that apply by law. WebsiteBuildHouse will not keep money for work it has not carried out where doing so would be unfair or unlawful.

If you are a consumer and the contract is made at a distance, you may have a legal right to cancel within 14 days. Before the contract is made, WebsiteBuildHouse will provide the cancellation information that applies, including a model cancellation form where required. Work will start during that period only if you expressly request it. You may then have to pay a reasonable amount for work supplied before cancellation, and the right to cancel may end after the service is fully performed if you requested early performance and acknowledged that consequence.

14. Intellectual property and portfolio use

WebsiteBuildHouse owns the website content, branding and materials on this website unless stated otherwise. You may view and print pages for your own legitimate use, but you may not copy, sell, republish or exploit substantial parts without permission.

Project ownership is governed by sections 9 and 10 and the written agreement. WebsiteBuildHouse will not claim ownership of your existing brand or supplied content.

WebsiteBuildHouse will only use your name, logo, screenshots or project as a public portfolio example where that use is permitted by the written agreement or you have otherwise agreed. Confidential information will not knowingly be published.

15. Results, availability and liability

WebsiteBuildHouse does not guarantee a particular search ranking, number of enquiries, sales result, uninterrupted third-party service or business outcome. Any examples, estimates or demonstrations are provided to explain an approach, not promise an identical result.

Nothing in these terms excludes or limits liability where the law does not allow that, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Nothing removes any statutory rights that apply to a consumer.

Any project-specific liability limit will be stated in the written agreement and will apply only to the extent it is lawful and reasonable. Neither party is responsible for a failure caused by events genuinely outside its reasonable control, but the affected party must take reasonable steps to reduce the impact and communicate material delays.

16. Privacy, complaints and disputes

Personal information is handled as explained in the Privacy Notice.

If you have a complaint, contact websitebuildhouse@gmail.com with the relevant details. WebsiteBuildHouse will acknowledge the complaint and try to resolve it directly and fairly.

These Terms are governed by the laws of England and Wales.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction in relation to disputes arising from these Terms.

If you are a consumer, you will retain any mandatory legal rights that apply to you, including any right you may have to bring proceedings in the courts available to you under applicable law.

17. Changes to these terms

WebsiteBuildHouse may update these terms when the website, services or law changes. The date at the top will show the latest version. A change will not rewrite an existing project agreement retrospectively unless both parties agree or the law requires it.